Accessible version of the DAR Rider's Guide Brouchure.

Dial-A-Ride General Information

WestCAT basic Dial-A-Ride is a **curb-to-curb service for seniors and people with disabilities throughout the WestCAT service area (general public service is also available, see "Who can use Dial-A-Ride") and it operates as a shared ride system. Other passengers will be picked-up and dropped-off along the way. Please be ready to board the bus at your scheduled time. WestCAT drivers will not come to your door.

Important Phone Numbers

Customer Service (510) 724-7993

Call California Relay Service for TTY 1-800-735-2922

Dial-A-Ride Registration for First Time Riders (510) 724-7993

Dial-A-Ride Reservations (510) 724-7433 (724-RIDE)

Dial-A-Ride Cancellations (510) 724-4466 Fixed Route and ADA Information (510) 724-7993

ADA Paratransit Reservations PH: (510) 724-6320

FAX: (510) 724-4395

Para información de horarios en español. Por favor llame al número (510) 724-7993 (8am-5pm).

Para sa iskedyul ng impormasyon sa Tagalog. Mangyaring tumawag sa numero (510) 724-7993 (8am-5pm).

Official WestCAT Website www.westcat.org

Follow us: facebook.com/WCCTA twitter.com/WCCTA

Days and Hours of Operation

Mon-Fri 6:00 a.m.-8:00 p.m.
Sat 9:00 a.m.-7:00 p.m.

Holiday Service

As with regular WestCAT bus service, Dial-A-Ride service hours will differ on holidays. Please call (510) 724-7993 for details.

Dial-A-Ride One-Way Fares

To receive a reduced fare, passengers must show one of the following: Drivers License (senior fare), Regional Transit Connection Discount Card, Medicare Card (not Medi-Cal) or DMV Disabled Identification Card (disabled fare).

* An adult must accompany children under the age of 6 on the WestCAT system at all times (2 free with fare paying adult)

**Please advise the scheduler if you require any special assistance (wheelchair, etc.)

Transfer Fares-Other Operators

Transfers within WestCAT Service

FREE

*Please have the exact fare ready in cash or tickets. Drivers cannot make change.

Discount tickets are available for this service.

WestCAT Ticket Outlet:
601 Walter Ave., Pinole, CA 94564, or available by mail at the same address

Who Can Use Dial-A-Ride?

1. People with disabilities.
2. Seniors 65+
3. M-F the general public in Port Costa, Crockett, and Rodeo may also use this service as far as the Hercules Transit Center because of the steep terrain in these communities.
4. Saturdays only, same day service is available to all passengers traveling anywhere within the WestCAT service area (priority for these trips is given to seniors and people with disabilities).

**WestCAT vehicles are wheelchair lift equipped and WestCAT service is in full compliance with ADA requirements.

Dial-A-Ride Registration

Before using this service for the first time, call (510) 724-7993 to register.

Dial-A-Ride Reservations

Once you are registered, call (510) 724-7433 to book your trip.

Reservations must be made between the hours of 8:00 a.m.-5:00 p.m. Mon-Sat.

Trips should be scheduled at least one day prior to travel, although you may reserve a trip up to three days in advance.

Trips are booked on a "first-come, first-served" basis. There is no guarantee that the specific time a passenger wants will be available.

There is no Dial-A-Ride service on Sundays.

Dial-A-Ride Cancellation

Should you need to cancel a scheduled trip, you must do so at least 15 minutes before your scheduled ride in order to not be considered a "no-show". The Dial-A-Ride cancellation line is (510) 724-4466.

• DAR Rider's Guide (235k PDF file - Requires Adobe Acrobat Reader) (Updated November 2011)

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