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This guide describes the WestCAT Dial-A-Ride service and explains how best to use it. In addition it explains who is eligible under the Americans with Disabilities Act of 1990 (ADA), how you as an eligible rider can become certified and how the system differs for this category of riders.  This section updated with the information of the October 2015 Rider's Guide.

Rider's Guide - This page describes the general information regarding the WestCAT Dial-A-Ride/Paatransit services.

Dial-A-Ride - This guide describes the WestCAT Dial-A-Ride service and explains how best to use it.  In addition it explains who is eligible under the Americans with Disabilities Act of 1990 (ADA), how you as an eligible rider can become certified and how the system differs for this category of riders.

ADA Paratransit - This service is seperate from our Dial-A-Ride.  It is ADA Paratransit and is a separate service with an entirely different registration and certification process.

About WestCAT Dial-A-Ride

WestCAT is pleased to offer a Dial-A-Ride system that offers more service than most of the other systems in the Bay Area. Many systems are only available to those individuals certified under the Americans with Disabilities Act and few Dial-A-Ride systems carry senior citizens unless they have a mobility disability.

All seniors (age 65+) and people with disabilities throughout the WestCAT service area may use Dial-A-Ride between any two points within WestCAT’s service boundaries, and will not be required to transfer.
Dial-A-Ride serves the cities of Pinole and Hercules, and the unincorporated communities of Montalvin Manor, Tara Hills, Bayview, Rodeo, Crockett, and Port Costa. For information about general public services and Saturday service refer to the section in this section entitled "Who Can Use Dial-A-Ride."

Additionally, Section 223 of the ADA requires WestCAT provide complementary paratransit service to all ADA eligible riders, who because of a disability are not able to use WestCAT’s regularly scheduled fixed route buses. Information on this service is included in the section in this sectopm entitled "WestCAT Americans with Disabilities Act (ADA) Paratransit".

WestCAT is committed to providing safe, dependable, and accessible service and we look forward to serving your special transportation needs.

PDF and HTML versions of the information in this section are available below:

Important Telephone Numbers

Customer Service (510) 724-7993

Para informacion de horarios en espanol. Por favor llame al numero (510) 724-7993 (8am-5pm).

Para sa iskedyul ng impormasyon sa Tagalog. Mangyaring tumawag sa numero (510) 724-7993 (8am-5pm).

California Relay Service for TDD/ TTY
You can reach CRS by simply dialing 711 or the CRS 800 number of your modality

-TTY; including Voice Carryover (VCO) and Hearing Carryover (HCO):
English: (800) 735-2929,
Spanish: (800) 855-3000;

-Voice:
English: (800) 735-2922,
Spanish: (800) 855-3000;

-Speech to Speech: (800) 854-7784

Dial-A-Ride Registration for First Time Riders (510) 724-7993

Dial-A-Ride Reservations (510) 724-7433 (724-RIDE)

Dial-A-Ride Cancellations (510) 724-4466

Americans with Disabilities Act (ADA) Paratransit and Fixed Route Information (510) 724-7993

Americans with Disabilities Act (ADA) Paratransit Reservations Phone: (510) 724-6320 *Fax: (510) 724-4395

*Please Note: Do not fax applications or reservation requests to the regular WestCAT Administration fax number listed on the WestCAT transit schedule, only use the number listed above. Your application will take longer to process or may never get to the person responsible for reviewing the applications if you do not follow this procedure.

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601 Walter Avenue, Pinole, CA, 94564, (510) 724-7993.  Administration: (510) 724-3331.