WestCAT is a convenient, accessible and safe way for people with disabilities to get around. All WestCAT buses meet Americans with Disabilities Act (ADA) requirements, offering wheelchair ramps and other features to accommodate riders with disabilities. Paratransit-eligible passengers with a valid Regional Transit Connection discount card (RTC) can ride WestCAT fixed route buses at a reduced fare. Passengers with a valid Medicare card or Veterans disability ID are also eligible for a reduced fare. Simply show your card to the driver upon boarding (driver may request a photo ID to verify proof of eligibility).
All WestCAT buses can be easily accessed by a wheelchair and can accommodate most types of wheelchairs and three-wheeled scooters that comply with ADA guidelines. Low floor ramp and kneeling buses make it easy for customers to get on and off the bus. Customers should tell the driver if they need to use the ramp or kneeling feature to get on or off the bus. Priority seats are located behind the driver. All wheelchairs and other mobility devices must be secured with tie-down straps while in the bus. If wheelchair spaces are already occupied, the driver will stop and let you know to catch the next bus. When boarding the bus, please back on to the lift for your safety. If you need assistance, let the driver know.
Boarding with the Ramp
- Wait at the bus stop sign and indicate to the driver that you need to use the ramp.
- Position yourself to be clear of the ramp as it deploys.
- Wait for the driver to tell you when to move onto the platform.
- If you are using a wheelchair or other mobility device, move to the special seating area and set the brake.
- The driver will secure wheelchairs with the securements provided.
- Pay your fare and tell the driver your destination so that bus can be positioned correctly at your stop.
Exiting with the Ramp
- Signal the driver about a block before your stop to remind the driver.
- The driver will allow other riders to board and exit before releasing wheelchair restraints.
- The driver will advise you when to proceed to the ramp platform.
Visually Impaired Passengers
All transfer point bus stops and major intersections are called out by an automated system on all WestCAT vehicles.
You may travel with a service animal such as a guide dog or canine companion. For Dial-A-Ride and ADA Paratransit passengers, please inform the dispatcher at the time you book your trip that you will be traveling with a service animal. All service animals must be on a harness and sit on the floor, out of the aisle. Pets and other non-service animals may be carried on WestCAT only in a properly secured cage or carrier. If you require clarification as to what ADA regulations have defined as a service animal please call (510) 724-7993.
WestCAT ADA Paratransit Service
ADA Paratransit is a shared-ride, door-to-door or curb-to-curb transportation service (provided in vans/and sedans) that is provided to people with disabilities who are unable, or have limited ability because of their disability, to use the existing regularly scheduled fixed route buses. All public transit agencies that provide fixed-route bus and rail service are required by the ADA to provide this service. ADA Paratransit is a separate service from WestCAT’s basic Dial-A-Ride service, but the same drivers and vehicles are used. Customers must receive eligibility approval to use this service. For additional information, please call the WestCAT ADA Coordinator at (510) 724-6320 or head to our Dial-A-Ride and ADA section on our website.
The following is a list of some of the near-by paratransit agencies providing commute services to individuals with disabilities who are certified to use paratransit:
- Contra Costa County LINK (925) 680-2066 -or- (925) 680-2067
- East Bay Paratransit (510) 287-5000
- Pleasanton Paratransit (925) 931-5376
- Richmond Paratransit Program (510) 307-8026
- San Francisco Paratransit (415) 351-7050, TT (415) 351-3942
- Tri-City Paratransit (Fremont Area) (510) 494-454
- Vallejo Runabout (707) 649-1999
- Wheels Dial-A-Ride, Livermore Amador Valley Transit Authority (925) 455-7555
- Whistle Stop Wheels/Marin Access, Paratransit Services sponsored by Marin County Transit District and Golden Gate Transit (415) 454-0964
ADA (Americans with Disabilities Act)
The Americans with Disabilities Act of 1990, better known as the ADA, is federal legislation that guarantees persons with disabilities full and equal access to the same services and accommodations that are available to people without disabilities.