Frequently Asked Questions (FAQs)
Accessibility | Bike & Ride | FAQ's | How to Ride | Popular Destinations | Safety Guidelines
Frequently Asked Questions about riding WestCAT and Helpful Answers to make your trip a pleasant one. This page is a work in progress.
Q. Can I bring luggage, packages or groceries on the bus?
A. Yes, as long as you can handle all your packages by yourself.
Q. What do I do if I left something on the bus?
A. While we can’t be responsible for any items left on the bus, call the Information Center at (510) 724-7993 as soon as possible. Items found are not logged into the lost and found until after 3 p.m. the following day, so follow up calls are a good idea.
Q. Where do I get a bus transfer?
A. When boarding the bus, ask the operator for a transfer. Transfers are good for one hour on weekdays.
Q. Can I ask to use the wheelchair lift to board the bus?
A. Yes. If you are unable to climb the bus stairs, you may use the lift
as a standee.
Q. Do you have a have a door-to-door transit trip planner?
A. There is such a feature and it's called the Take Transit Trip Planner. You can find it by going to our Trip Planner link on the Main and Schedules/Maps pages. The Trip Planner is located on the Transitinfo.org site and it operated by the MTC. On that page, you enter your starting point and destination and it will give you an itinerary with all the info you need to complete your trip, including any transfers, how long it would take and the cost of the trip. Currently it covers most of the agencies in the Bay Area and is located on the 511.org transportation portal.
Q. I have a question about WestCAT and I don't see it answered here?
A. If your question is not answered here and couldn't locate the information on our site, feel free to go to our Contact Us page and use the Comment Card or call us directly...our WestCAT Information number is on the bottom of every page.
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