Open Hours

Administrative Office
M-F, 7:30 a.m. – 6:00 p.m.

Information Line
M-F, 4:00 a.m. – Midnight

Dial-A-Ride Phone Reservation
M-Sat, 8:00 a.m. – 5:00 p.m

To compliment a driver, file a complaint, report an incident or inquire about items lost on the bus, click on the link below to submit comments directly to WestCAT’s Customer Service staff.

Comment Form

Important Telephone Numbers

Customer Service (510) 724-7993
Para informacion de horarios en espanol. Por favor llame al numero (510) 724-7993 (8am-5pm).
Para sa iskedyul ng impormasyon sa Tagalog. Mangyaring tumawag sa numero (510) 724-7993 (8am-5pm).

California Relay Service for TDD/ TTY
You can reach CRS by simply dialing 711 or the CRS 800 number of your modality.

TTY; including Voice Carryover (VCO) and Hearing Carryover (HCO)
English: (800) 735-2929,
Spanish: (800) 855-3000;

English: (800) 735-2922,
Spanish: (800) 855-3000;

Speech to Speech
(800) 854-7784

Dial-A-Ride and ADA
Dial-A-Ride Registration for First Time Riders (510) 724-7993
Dial-A-Ride Reservations (510) 724-7433 (724-RIDE)
Dial-A-Ride Cancellations (510) 724-4466
Americans with Disabilities Act (ADA) Paratransit and Fixed Route Information (510) 724-7993
Americans with Disabilities Act (ADA) Paratransit Reservations Phone: (510) 724-6320
Fax: (510) 724-0461

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Please Note: Do not fax applications or reservation requests to the regular WestCAT Administration fax number listed on the WestCAT transit schedule, only use the number listed above. Your application will take longer to process or may never get to the person responsible for reviewing the applications if you do not follow this procedure.

If you are interested in a job at WestCAT, please call (510) 724-7993 for more information.

Invite WestCAT to Your Event
If you have an event that you would like WestCAT to take part in, such as an employee transportation fair, community festival, or parade, employee health and wellness fair, school orientation, or any other type of event that you think we might be of help with, please contact: WestCAT’s Marketing Manager at (510) 724-3331 ext. 117 for more information.

To File a Claim Pursuant to the Government Code of the State of California (Sections 910 and 910.2) : WCCTA Government Tort Claim Form