ADA Paratransit
Mobility • Freedom • Independence
Alternative formats are available upon request. Please contact the ADA Specialist at 510-724-3331.
WestCAT is pleased to provide a robust Paratransit service to the communities of Pinole and Hercules, and the unincorporated communities of Montalvin Manor, Tara Hills, Bayview, Rodeo, Crockett, and Port Costa. WestCAT is committed to providing passengers with safe, dependable, and comfortable service that is accessible to and usable by all.
The attached guide provides detailed information about WestCAT’s ADA Paratransit service including how to apply, how to qualify for service and how to get started. Please read it carefully to learn how the service works and if it is right for you.
You’ll also find sections dedicated to Helpful Hints, Important Telephone Numbers, Safety Policies and Customer Service. If you have any questions or need assistance, please feel free to contact us at 510-724-7993. We look forward to serving your special transportation needs.
Dial-a-Ride Guide
WestCAT is committed to ensuring that no person is denied access to its services, programs or activities on the basis of a disability, as provided by the Americans with Disabilities Act of 1990 (ADA). If you feel you have been denied access on the basis of a disability, as provided by the Americans with Disabilities Act, please follow the ADA Complaint Process and complete the ADA Complaint Form.
ADA Complaint Process and ADA Complaint Form (PDF)
ADA Complaint Process
Alternate formats are available upon request. Please contact the ADA Specialist at (510) 724-3331.
In compliance with the U.S. Department of Transportation Americans with Disabilities Act (ADA) of 1990 (49 CFR Parts 27, 37, 38 and 39), and Section 504 of the Rehabilitation Act of 1973, as amended, Western Contra Costa Transit Authority (WestCAT) ensures its services, vehicles, and facilities are accessible to and usable by individuals with disabilities. Anyone who believes he or she has been discriminated against on the basis of disability, including those denied a Reasonable Modification request, may file an ADA complaint.
To submit an ADA complaint, follow the procedures outlined in the ADA Complaint Process and then mail the completed ADA Complaint Form to the address listed on the form. The ADA Complaint Process and the ADA Complaint Form can be found on our website or by calling (510) 724-3331 (TTY/TDD: 711 or (800) 855-7100)
If the complainant is unable to write a complaint, a representative may file on his or her behalf, or WestCAT staff will provide assistance. Complaints must be filed within 180 calendar days of the alleged incident.
The ADA Specialist or other qualified staff will contact the complainant within 3 business days of receipt of complaint. Any requested information must be received by WestCAT within 5 days of the request. If the Complainant does not respond to the request for information, the Complaint may be administratively closed.
WestCAT will begin the investigation within 5 business days of receipt of complaint.
An investigation into the complaint will be conducted and documented to determine whether WestCAT failed to comply with ADA regulations.
WestCAT will complete the investigation within 30 calendar days of receipt of complaint. If additional time is needed for the investigation, the complainant will be notified.
The General Manager will research your concerns and make a determination. WestCAT will promptly communicate its response to the complainant, including its reasons for the response. The complainant will have 5 days from receipt of WestCAT’s response to file an appeal. If no appeal is filed, the complaint will be closed.
Once you have received a response from WestCAT, if you are still not satisfied with the response, an appeal may be filed by writing a letter to the attention of the WestCAT Board of Directors at the same address. The matter will be placed on a future Board meeting agenda (meetings are generally held on the 2nd Thursday of the month), and the Board will take action and make a determination on your complaint. The Board decision is final.
ADA complaints are kept on file indefinitely.
WestCAT se compromete a garantizar que a ninguna persona se le niegue el acceso a sus servicios, programas o actividades sobre la base de una discapacidad, según lo dispuesto por la Ley de Estadounidenses con Discapacidades de 1990 (ADA). Si cree que se le ha negado el acceso debido a una discapacidad, según lo dispuesto por la Ley de Estadounidenses con Discapacidades, complete el formulario adjunto. Las instrucciones se proporcionan en el formulario.
Procedimientos/formulario de quejas de la ADA (PDF)In an effort to make traveling across multiple public transit service areas easier and safer for paratransit riders, County Connection is piloting a collaborative One-Seat Regional Ride Program. Participating in the service is Eastern Contra Costa Transit Authority, operators of Tri Delta Transit, Western Contra Costa Transit Authority, operators of WestCAT, and Livermore-Amador Valley Transit Authority, operators of Wheels Bus. The pilot program aims to streamline current regional ride practices by eliminating required transfers for trips that cross multiple transit service areas. With the new program, passengers can have one-seat for the entire duration of their trip. The program has been in development for quite some time, but amid coronavirus spread concerns, the implementation date has been accelerated to help minimize interactions between passengers, drivers, and vehicles.
To use this service, simply call (925) 680-2134 to book a trip.
The cost depends on the participating agency’s paratransit fares. When you book your one-seat ride, the reservationist will tell you your final fare.
- County Connection LINK
- Tri-Delta Transit
- WestCAT
- LAVTA
Once your reservation has been booked, you will be provided a one-seat ride with no need to transfer. A driver will pick you up from your location and take you directly to your final destination.
If either the origin or destination of your trip is outside the areas served by the four participating agencies, your Paratransit agency will assist you in booking a regular transfer trip, and coordinating all arrangements between your paratransit agency and any connecting agencies participating in your trip.