WESTCAT UPDATES RELATED TO CORONAVIRUS

UPDATED APRIL 4, 2020

Please read all information anytime updates are made

STAY AT HOME ORDER EXTENDED UNTIL MAY 3

The Contra Costa County Health Officer has extended the nine-county stay-at-home order until May 3. In response to the stay-at-home order and to reduce the potential spread of the Coronavirus, WestCAT has implemented the following changes to our system. All changes will remain effective through May 3rd at a minimum (or until further notice).

FACE MASKS RECOMMENDED WHILE RIDING BUSES

Upon the advice of the Centers for Disease Control (CDC), we strongly urge you to wear face masks while riding WestCAT buses. For information about face masks visit https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Face-Coverings-Guidance.aspx

FARES / BOARDING

WestCAT has suspended the collection of fares on all fixed route and Paratransit buses. This will remain in effect through the duration of the Shelter in Place order at a minimum. This is being done to address social distancing, providing greater safety to WestCAT passengers and drivers.

We have implemented rear-door boarding on all WestCAT buses. Please board and exit through the rear door if you are able. If you need the vehicle ramp to board, you may board and exit through the front door. We ask all passengers to practice social distancing while on the bus and allow as much space as possible between the driver and other passengers while on board buses.

Additionally, we ask that you limit your trips on transit to only essential trips (i.e. doctor appointments, to/from work, grocery shopping).

LYNX BUS TO SAN FRANCISCO

Lynx Transbay Service to Salesforce Transit Center will operate a Holiday/MLK Day Schedule until further notice. To see this schedule, click here: https://www.westcat.org/Content/pdf/Lynx_MLK_Day_Holiday_Schecule.pdf

LOCAL / EXPRESS BUS SERVICE

The following changes to Local and Express Bus Routes are currently in effect:

Supplemental School Service is not being provided.

Supplemental school runs/service will not operate until such time when schools reopen and resume classes. This will affect the supplementary service on Routes 10, 12, JR/JL.

Route JX Suspended

Please consider available runs on Route JPX as an alternative.

Additional service reductions are currently being assessed and we will be following any required guidelines to determine if changes to bus service is necessary. In the event that further service reductions are implemented, information will be posted here and via social media.

DIAL-A-RIDE/PARATRANSIT

WestCAT Paratransit service is currently unchanged. Service is still being provided as usual. We will be closely monitoring our service and following any required guidelines to determine if changes to Paratransit service is necessary. For updates about Paratransit service, please keep an eye on our Web site for more information as it becomes available.

SEATING ON BUSES / SOCIAL DISTANCING

We ask all passengers to practice social distancing while on the bus and allow as much space as possible between the driver and other passengers while on board buses.

Additionally, we ask that you limit your trips on transit to only essential trips (i.e. doctor appointments, to/from work, grocery shopping).

ADMINISTRATIVE OFFICE CLOSED

In response to the shelter-at-home order from the Contra Costa County Health Officer, WestCAT’s Administrative offices are closed. We apologize for any inconvenience this may cause you.

TICKETS / PASSES

Currently WestCAT has suspended all fare collection including Clipper payments on all routes. Please board the bus and proceed directly to your seat.

If you purchased a 31-day pass that was valid anytime through the month of March, 2020, it will be honored through May 31, 2020. When fare collection resumes, if your 31-Day pass is rejected by the fare box, just show it to the driver as a “Flash Pass” and you will be permitted to ride through May 31, 2020.

WestCAT will not be accepting or processing orders for tickets at this time. We apologize for any inconvenience and appreciate your patience.

CLIPPER

All Clipper card services will need to be handled directly through the Clipper Customer Service Center by visiting www.clippercard.com or by calling 877.878.8883 until May 3 (or until further notice).

WESTCAT SOCIAL DISTANCING PROTOCOL

To see WestCAT's complete Social Distancing Protocol Click here
Social Distancing Protocol (PDF)

WHAT WE ARE DOING TO PROTECT YOU

For more information about what Contra Costa Health Services has to say for people living in Contra Costa County, click here: https://www.coronavirus.cchealth.org/

All of us at WestCAT recognize that public transit is an important service to our community. We are working hard to make sure bus service in Western Contra Costa County is provided during this challenging period. Your cooperation and patience is greatly appreciated.

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Spanish: (800) 855-3000;

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